1. Orders
An order is confirmed only after the store accepts the order and, where required, successful payment is recorded. Product availability, sizes and prices may change until an order is confirmed.
2. Prices and payments
Prices shown on the website are in Kenyan Shillings unless stated otherwise. Payment may be processed through the payment methods presented at checkout. Do not share your payment PIN or security credentials with store staff.
3. Delivery and collection
Delivery times are estimates and can be affected by traffic, weather, courier availability and other circumstances outside the store's reasonable control. Customers should inspect products when received.
4. Returns and refunds
Returns and refunds are governed by our Returns & Refund Policy.
5. Accounts
You are responsible for keeping your account credentials secure and for information submitted during checkout. Do not create an account using another person's identity or payment information without authorization.
6. Website content
Product images, descriptions and prices are provided for shopping information. We aim for accuracy but may correct errors, update stock and modify product information without prior notice.
7. Privacy and cookies
We use necessary session technologies and, where accepted, local storage/cookies to keep carts, recently viewed products and sign-in experiences working. Payment providers may process transaction data under their own terms.
8. Contact
Questions about these terms can be raised through our Contact Us page.